Chatbots just got smarter: GPT-4o mini, URL scraping, and more

Whether you’re a longtime Zapier Chatbots user or you’re just dipping your toes into the world of AI-powered customer engagement, we’ve got some major upgrades for you. 

Now, you can access OpenAI’s newest model on all Chatbots plans and scrape web pages to customize chatbots faster.

We’ve also expanded existing features such as lead collection and knowledge sources to help you scale customer support, generate leads, and engage folks 24/7. 

Jump ahead

• GPT-4o mini for all: OpenAI’s new model is included for free on all Chatbots plans. Give your chatbots more brainpower at no extra cost.

• Web page scraping: Chatbots can now pull content from your website by scraping URLs and using that info in conversation responses

• Expanded knowledge sources: Train each chatbot with up to 20 knowledge sources so it always has all the context it needs

• More flexible lead collection: Choose exactly when to collect lead info — at the beginning of a conversation, after a few messages, and/or on specific keywords. 

GPT-4o mini now available on all Chatbots plans

First up, let’s talk about the engine powering your chatbot. We’re thrilled to announce that GPT-4o mini is now available on all Zapier Chatbots plans—at no additional cost.

This more advanced model outperforms GPT-3.5 Turbo, giving your chatbot better comprehension and more nuanced responses. The best part? You don’t have to worry about extra OpenAI charges. It’s all included in your Zapier Chatbots add-on, with no limits on conversations or messages. 

What does this mean for you? Smarter conversations, more accurate answers, and happier customers—without breaking the bank.

Scrape your website as a knowledge source

You told us that one of the most time-consuming parts of building your chatbot was compiling information and uploading knowledge sources. Now, you can simply connect your public website or help articles as knowledge sources, instantly giving your chatbot access to your most up-to-date and relevant content.

Here’s how it works:

1. Log into Zapier and open the Chatbot editor

2. Click on the Knowledge tab and select Webpage.

3. Add web page URLs from your website or help center.

4. Let Zapier work its magic!

Your chatbot will now be armed with all the information from your site, ready to answer customer queries with precision. 

Add more knowledge sources

We know that the more tailored your chatbot is to your business, the better it performs. That’s why we’ve expanded the number of knowledge sources you can add for each chatbot.

Available on our paid Chatbots plans, you can now connect up to 10 knowledge sources with Chatbots Pro and 20 sources with Chatbots Advanced.

Whether it’s product manuals, FAQs, or internal documentation, you can now feed more information into your chatbot. This means more accurate and customized responses, fewer escalations to your support team, and a better overall experience for your customers.

Stack conditions for smarter lead collection

Not only can your chatbot greet customers and answer questions, it can also collect leads for you. You can choose at what point in the conversation your chatbot requests that information, too: 

• At the beginning of the chat

• After a few messages have been exchanged

• When certain keywords are used

Now, you can stack multiple conditions together instead of choosing just one. This allows you to collect basic contact info from all users and only ask for more detailed info from customers who use keywords like “request appointment” or “live support.” 

These contact details are then saved in a single Zapier Table. From there, you can create Zaps with your table to automate enriching that data and lead nurture. 

Why is Zapier’s solution the best AI chatbot? 5 reasons new users should try Chatbots today

If you’re new to Zapier Chatbots, there’s never been a better time to jump in. Here’s why:

1. Seamless integration: With access to 7,000+ apps, your chatbot can easily connect rich conversation data to your existing tech stack. Collect leads? Send them straight to your CRM. Need to create a support ticket? You can set up your chatbot to do that too.

2. Easy setup: With web pages as a knowledge source, setting up your chatbot is faster than ever. Add key URLs, and you’re halfway there.

3. Powerful insights: Take your chat transcripts and use Zapier’s automation to store, analyze, or share them. Gain insights into customer needs and improve your support strategy.

4. Lead generation on autopilot: Gather leads through your chatbot, automatically store them in a Zapier table, and send them directly into your automated workflows to grow your business.

5. Cost-effective: Start building a basic chatbot for free — two chatbots are included in your Zapier plan. Once you’re ready to add custom knowledge sources and collect leads, check out our paid plans. 

Real results: How Learn It Live cut support tickets by 40% with Zapier Chatbots

Chatbots are powering some of our most innovative customers. Learn It Live, an e-learning platform, achieved impressive results with Zapier Chatbots: Instant support for both instructors and students, more time to focus on complex issues, and a 40% reduction in support tickets

Adam Shoqar, VP of New Partnerships and Innovation, implemented the solution in less than an hour. Here’s how:

1. Built an AI-powered chatbot using Zapier’s intuitive interface

2. Created a knowledge base in Zapier Tables for common Q&As

3. Embedded the chatbot on their website

4. Set up Slack notifications for unsatisfied customer responses

“We prefer to resolve specific things with a real person,” Adam says. “With the bot up and running, we can now allocate enough time to those issues without overloading our stakeholders.”

Learn It Live’s success demonstrates how Zapier Chatbots can quickly improve support efficiency and customer satisfaction.

Ready to upgrade your customer experience?

Whether you’re an existing user looking to take advantage of these new features or a new user ready to revolutionize your customer interactions, Zapier Chatbots has you covered. With more power, easier setup, and seamless integration with your favorite tools, there’s never been a better time to build or upgrade your chatbot.

Ready to get started? Explore these new features in Chatbots.